Selecting the right queuing solution is very important as it has a direct impact on your customer service. Our queuing systems combine the highest quality ticket dispensers, queue displays, and queuing dashboards to offer unparalleled performance and customer experience. Our consultants can understand your challenges and help design a custom queuing solution for your visitors.
The Idea-Queue(Queue Management System) solutions are built around top-notch software that will make it easy for
you to offer your clientele a positive experience.
Identifying a customer who comes first to the service center. And to know the number of the types of problem of individual product.
Automatically manage customer Queue, ensured service best quality and Reduces customer wait and service time.
Counting the times of providing service to a customer and Measures KPIs and drives operational efficiency.
Ensures seamless customer journey & experience and knowing the level of service and customer satisfaction using feedback survey.
Decrease customer wait times, improve your service efficiency, and increase your revenues with Wavetec’s enterprise queue management solutions. Wavetec’s customer experience solutions are based on the Wavesphere Philosophy that aims to ORGANIZE, ENGAGE & MEASURE waiting and disconnected service areas and enhance customer experience at key touch points. Excessive queuing and waiting are among the leading causes of dissatisfaction in banks, retail stores, hospitals and government institutions. Wavetec is one of the largest manufacturers and suppliers of queue management systems globally and possesses over 27 years’ experience of helping organizations improve their customer flow and manage queues with virtual and linear queuing solutions, queue displays, appointment bookings, queuing app, queue information, and a sophisticated queue management software.
The Idea-Queue(Queue Management System) solutions are built around top-notch software that will make it easy for
you to offer your clientele a positive experience.
Reduces customer wait and service time by 50%
Increases Customer Satisfaction by 40%
Eliminates irregular and haphazard queuing
Ensures seamless customer journey & experience
Optimizes Staff Performance & Productivity
Centrally controllable and easy to use
Seamlessly fuses all components of your QMS
Measures KPIs and drives operational efficiency
Wavetec provides standard, and customizable queuing solutions to cater to diverse queuing problems faced by organizations. Choose from Enterprise, Basic or Mobile Queuing systems to manage crowds and queues at your service areas. Our powerful queue management software creates a seamless customer journey by providing different solutions ranging from Virtual and Linear queuing systems to appointment booking options and a more sophisticated method like mobile app. Our queuing solutions come with the capability to be integrated with digital signage solutions and customer feedback solutions to deliver holistic customer experiences. Wavetec has built its customer experience solutions for diverse industries, giving you the opportunity you need to adapt quickly, transform your service area and succeed.
Turnkey solution to manage customer flow
A complete system that caters to diverse queuing needs from a basic queuing system to a sophisticated, multi branch, multi-region enterprise solutions. Our queue management system allows customers and visitors to enter a queue by taking a ticket via different channels such as Self Service Ticketing Kiosk, Web Ticketing, Mobile App and Online Appointment.
KEY FEATURES
Single Queue for a shorter wait
This ticketless, single line queuing system is a cost effective way to manage queues in the fairest and fastest way at retail and pharmacy check-outs. When there are electronic linear queues, customers are treated on a first come, first served basis, which feels quicker. As customers reach the front, they are called to the next available counter when the teller presses a button.
KEY FEATURES
The Platform for Mobile Revolution
Take a step forward with Wavetec’s queuing app, Mobile-Q. This take-a ticket solution eliminates crowded service areas and optimizes customer flow by allowing customers to join a queue before they arrive. Enable customers to choose their nearest branch, take a ticket with a simple mobile app, and join the queue when it’s their turn.
KEY FEATURES
We typically follow agile software development methodology with continuous integration using process workbench. However, we are flexible and will be able to adapt to any process as per client preference.
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